We are looking for an enthusiastic Service Desk Technician to support the national business with IT hardware deployment, support and training.

Key responsibilities:

• Provide first and second level support the business with
• IT systems and software.
• Answers, evaluates and prioritises incoming requests and assists users with hardware, software, networking and other technology related problems.
• Resolve national support requests via ServiceNow incident management system.
• Enter support requests into ServiceNow received in person, over phone, e-mail or Skype.
• Provide support to staff in a face to face capacity on the ground and remotely over the phone with support tools such as TeamViewer and Remote Desktop.
• Required to travel to other offices around Australia.
• Configure and Install personal computers, mobile devices, software and peripheral equipment.
• Polices security in accordance with the national IT procedures and policies.
• Adheres to established SLA's with the business and key stakeholders for timely resolution of issues.
• Contributes to team goals and discussions regarding I.T problems that the business faces.
• Meets all KPIs set for the role
• Participation in team meetings, events and conferences.
• Engages with software and hardware vendors to request service regarding defective products
• Maintains a clean and safe working environment in accordance with RSM standards.
• To work outside normal hours where necessary to ensure the provision of critical computing services.
• Involved with projects and effectively deliver on delegated tasks.
• Assists and helps develop junior team members
• Creates knowledgebase articles

• Relevant tertiary IT certification, diploma or degree.
• Minimum 12 months experience in a similar role.
• Experience with customer service, end user training and remote support an advantage.
• Have a current valid driver’s licence.
• A willingness to work flexible hours.

Good interpersonal skills and the ability to establish effective working relationships is essential for this role. 

Whilst we are open to sponsorship and overseas applicants, we will be looking for someone with full working rights for this position.