About RSM Australia

RSM Australia has been helping clients with their audit, tax and consulting needs for over a century. With a team of over 1600 professionals, we are now one of the leading professional services firms in Australia, spanning 32 offices across the country.

About the opportunity:

We are currently seeking a Service Desk Technician to join our National Information & Technology Division, based in the Brisbane office on a full-time basis.

This role gives the opportunity to support the national business with IT hardware deployment, support, and training.

Key Responsibilities:

• Monitoring/responding to incoming requests and providing first level IT support to the business, escalating as required
• Resolving national support requests via ServiceNow incident management system, including entering support requests received in person, over phone, e-mail or Skype/Teams
• Providing support to staff in a face to face capacity on the ground and remotely over the phone with support tools such as TeamViewer and Remote Desktop
• Travelling to other offices around Australia, as required
• Configuring and Installing personal computers, mobile devices, software and peripheral equipment
• Policing security in accordance with the national IT procedures and policies
• Adhering to established SLA's with the business and key stakeholders for timely resolution of issues
• Contributing to team goals and discussions regarding I.T problems that the business faces
• Participating in team meetings, events and conferences
• Engaging with software and hardware vendors to request service regarding defective products.
• Working outside normal hours where necessary to ensure the provision of critical computing services
• Being involved with projects and effectively delivering on delegated tasks

About you:

• 12+ months experience in a similar role
• Experience in a professional services environment an advantage
• Excellent knowledge of the Microsoft desktop environment and Microsoft Office suite
• Exposure to Active Directory and IT ticketing systems
• Outstanding skills in troubleshooting, organisational and time management
• A practical fast learner who is open to new challenges
• Ability to work autonomously and in a team
• Willingness to learn and positive can-do attitude
• Excellent communication skills (written and verbal)
• Excellent customer service, especially working with clients face to face
• Thrives in a fast-paced work environment.

What can we offer you?

• An organisation that lives and breathes its values of; Integrity in everything; Supporting clients everywhere; Developing and valuing everyone
• An engaged and supportive team that are passionate about encouraging each other to succeed
• Flexible Working Arrangements
• Career Development, Personal Development and Learning Opportunities
• Wellness and Lifestyle benefits, including Annual Flu Vaccinations
• Employee Social Events and an active Social Club
• Novated leasing and car benefits
• Access to a range of corporate discounts, including health insurance, banking, and fitness clubs

Life at RSM:

RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are!

The RSM diversity and inclusion strategy is referred to as Diversify.  RSM is committed to a diverse workforce and an equitable and inclusive workplace, where everyone can achieve success.

How to apply:

Are you interested? For immediate consideration please click "Apply Now" and complete our online application form. Know someone who might be suitable? Share with them now!

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance.